Apple consistently impresses me with AppleCare. My MacBook Air faced an untimely emergency with energon cubes (eat your heart out autobots!). I called Apple Canada’s AppleCare team and they confirmed I had a half year’s with of warranty.
The photo above highlights a common problem with Apple’s plugs which appear to be the result of my use versus the product itself.
When I walked into the Apple Store @ the Apple Store, it was jammed!
I walked around asking about the exciting new 3GS. The joke didn’t seem to work with the place flooded with humanity and chatter.
Ooops.
When I mentioned my particular warranty situation, the support person said it would be a two hour wait and there were 20 people already in queue. Realizing I only had to replace the power cord, the nice chap told me to sit at a nearby table and get my serial number read. In a span of five minutes, he gave me a new plug and provided a short lesson (warranted but polite) on best way to manage the cord.
Though I admit the cord lesson was helpful, I’ve gone through a series of these power cords and I don’t remember Apple having this issue with returns on my older Macs. Afterall, I have been an Apple customer since 1978 (!) and I know my track record for AppleCare. Generally, peace of mind vs. actually being used.
Either way, thanks to Apple for running a great warranty and service experience. The Apple rep told me to book time next opportunity via Apple’s website or via the app. Kudos for giving me the luxury this time.
It was a zoo and to be fair, we have to work with their process. I actually forgot about the booking protocol and AppleCare never warned me when I called them.
A reminder to all. Book ahead!
